Guarantee and Warranty

We guarantee the lowest prices.

We will match and most times beat any price for the same item online. oojeez works hard to offer the lowest prices in the market and we certainly never want to lose customers due to price.

Oojeez warranty

With the oojeez Marketplace warranty covering purchases made from us and our third-party
Marketplace Sellers, you can be confident you will receive the same level of customer service
that you’ve come to expect from oojeez. With the oojeez warranty, if you meet the
requirements below, you may be eligible for reimbursement of the purchase price of any item
you purchase from oojeez, and our marketplace sellers.

Our warranty applies to the following situations:
1. 1. You did not receive the item on the estimated arrival date.
2. 2. Your order is received damaged, defective, or materially different from what was
displayed on the website by that Seller, and you:
1. Notified the Seller within 15 days of receiving the defective product, and
2. The Seller did not respond within 2-days of your notice.
3. 3. You returned an eligible item according to the return policy in their original condition to
the Seller and following the Seller’s applicable return policy and procedures.
4. 4. The Seller did not refund the amount you paid for the item (net of any reasonable
restocking charge imposed by the Seller and original shipping cost when appropriate).
1. 1. Please follow these steps if you wish to proceed with filing a claim:
1. log in to your oojeez account.
2. Go to your Order History.
3. Locate the order you want to file a claim.
4. Click on the Problem with an order button.
5. Select the claimed reason.

If there are multiple items, please check the box to let us know which item
you want to file a claim on. Provide claim details and click on Submit Claim button to submit the claim for review.

You could submit a Marketplace warranty claim if the third-party seller failed to deliver the item
5-days past the maximum estimated delivery date or 31-days from the order date, whichever
comes first. We at oojeez will do our best to approve or deny any request under the oojeez
marketplace warranty within 3 to 7 business days