All online and marketplace orders are shipped within 24 to 48 hours of you placing the order using DHL, USPS, eCommerce, USPS or ePacket, etc depending on your location and fastest available
service. The typical delivery time frame is between 7 to 14 business days however, you may receive
your items much earlier. All orders are shipped with tracking numbers so you can track it every
step of the way! Packages may be faced with delays beyond our control such as customs or
No matter where you live, our goal is to offer you the best shipping possible.
We deliver thousands of orders across the world every day. We still strive to keep a high level
and provide you with the best service at all times.
Standard Shipping: 7-14 business days (Depending on your location)
Express Shipping: About 3-7 business days. (Depending on your location)
Processing time + Shipping time = Receiving/Delivery time
I. Processing time: Within 1-5 Business Days (including Vendor Quality control, Packing &
Sorting if any).
● All orders are processed within the same business day. Typically orders are not shipped
or delivered on weekends or holidays.
● If we are experiencing a high volume of orders, processing may be delayed by a few
days. Please allow additional days in transit for delivery.
● You will receive a tracking number once the order is placed.
II. Shipping Delivery Time: (Maybe a little delayed during the COVID-19)
● For USA, Canada, and Australia customers, it takes about 10 to 15 business days.
● For the United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it
may take 7 to 25 business days.
● For customers in South America, it may take 15 to 30 business days.
Thanks for your support in placing an order from oojeez.
Something you need to know before ordering:
1. For successfully delivery, Please make sure your address includes Apt# Street City,
State, and your phone number. Recheck the address during the checkout process.
Unsuccessful delivery caused by an unavailable mobile/address cannot be compensated.
2. oojeez Marketplace cannot be responsible for accurate shipping time and will not offer
full refunds because an order arrived later than expected.
3. If your order is lost by the carrier. You must send an email to [email protected] to
advise that the item was lost by the carrier.
4. Oojeez marketplace is not responsible for Customs Duty Taxes which happens
sometimes according to International local regulations.
5. If you have any other questions, please contact our customer service:
[email protected]. (*Your email will be replied to within 24 hours.)
6. All shipping & delivery lead times are estimated by business time.
7. Thank you for your patience.
Shipping charges for your order will be calculated and displayed at checkout and based
on the seller/vendor.